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    Patient Tools  /  FAQs

    FAQs

    Below is information on frequently asked questions. Please feel free to contact us directly if you have additional questions.

    Do I need a referral prior to scheduling an appointment with a Dermatologist?

    Your insurance plan dictates whether you need to acquire a referral from your primary care physician before scheduling an appointment at our office. To determine whether you first need a referral, please consult the terms of your insurance plan. This information is usually listed on your insurance card or can be obtained by calling your insurance company.

    How do I obtain a refill on my prescription?

    If you need a refill of a current prescription, please contact your pharmacy before your supply runs out. Please allow one business day for any medication refill.

    What if I have a question after hours?

    Our after hours phone system is focused on addressing urgent health problems. Questions about prescription refills, appointments, billing and other questions of a non-urgent nature cannot be answered after hours. For these types of questions, please call our office during our normal hours of operation (8 a.m. to 5 p.m.).

    When can I expect notification of my pathology results?

    You should receive notification of pathology results by telephone within two weeks of your procedure. If you have not received your results within two weeks, please call our office.

    On which holidays is your office closed?

    Our office is closed on New Year's Day, Good Friday, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving, the Friday following Thanksgiving and Christmas.